Improving internal communication in an organization with a distributed workforce
Jessup, Kathleen KEJ
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This thesis presents research conducted in an organization with several factors that created internal communication challenges. The company in this study had multiple physical locations, workers in different parts of the world, and workers who move weekly between two main offices. Qualitative research conducted through a survey, online forum, and focus group demonstrated that physical and temporal distance between workers created a disconnected communication atmosphere. Conclusions were drawn regarding the link between organizational productivity and internal communication in an organization with a distributed workforce. The recommendations were designed to make better use of the available technology and to create more opportunities for face-to-face communication.
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