EnALI: A research and design framework for virtual characters and pedagogical agents
Abstract
Conflicts occur when learners interact with pedagogical agents and virtual characters. Such
conflicts – arising from technological limitations, psychosocial perceptions, and pedagogical
inadequacies – hinder communication and interaction between virtual characters and learners,
and impede successful engagement with learning tasks and experiences. To enhance
communication and interaction between virtual characters and learners, we propose a three tier
framework of fifteen research-based guidelines. This framework enables theorists, researchers,
and designers to view virtual characters with a holistic lens, informing the analysis, design,
development, implementation, and evaluation of virtual characters in electronic learning
contexts.
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