Collaborative practice in student services at Bow Valley College

Abstract

The objective of this thesis was to explore strategies to enhance collaborative practice within student services at Bow Valley College. This project followed Rowe, Agger-Gupta, Harris, and Graf’s (2013) action research engagement model with an appreciative stance comprising multiple research methods. The participants consisted of supervisors and staff in Learner Success Services. The first research method was an online survey sent to all members of the department to attain demographic information and perspectives on working in Learner Success Services. The second research method was conducted by an external member and included one focus group and three interviews. The research adhered to the research ethics policies of Royal Roads University and Bow Valley College. The thesis identified key themes and recommendations focused on a learner-centred approach, role understanding, strengthening team identity, sense of belonging and relationships, and fostering a workplace culture that aligns with values.

Keywords: collaborative practice, learner-centred, student services, interprofessional teams, leadership in higher education