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dc.contributor.authorWillis, Robert A.
dc.contributor.authorSerenko, Alexander
dc.contributor.authorTurel, Ofir
dc.date.accessioned2016-12-14T22:54:15Z
dc.date.available2016-12-14T22:54:15Z
dc.date.issued2007
dc.identifier.citationWillis, R., Serenko, A., & Turel, O. (2007). Contractual obligations between mobile service providers and users. In D. Taniar (Ed.), "Encyclopedia of mobile computing and commerce" (Vol. I) (pp. 143-148). Hershey, PA: Information Science Reference.en
dc.identifier.isbn9781599040028
dc.identifier.otherDOI: 10.4018/978-1-59904-002-8.ch025en
dc.identifier.urihttp://hdl.handle.net/10613/3175
dc.descriptionBook chapteren
dc.description.abstractThis article will present implications for both scholarship and practice. In terms of academia, it is believed that researchers conducting empirical investigations on customer loyalty with mobile services should be aware of the two independent dimensions of the business-customer relationship and utilize appropriate research instruments to ensure the unidimensionality of each construct.en
dc.format.extent324.4 Kben
dc.format.mediumtexten
dc.format.mimetypeapplication/pdfen
dc.language.isoenen
dc.publisherIdea Group Inc.en
dc.subject.lcshCell phonesen
dc.subject.lcshConsumer contractsen
dc.subject.lcshCustomer loyaltyen
dc.subject.lcshMobile communication systemsen
dc.subject.lcshConsumer behavioren
dc.subject.otherAmerican Customer Satisfaction Model (ACSM)en
dc.titleContractual obligations between mobile service providers and usersen
dc.typeBook chapteren
dc.description.noteThe following is an electronic version of a book chapter that was originally published as: Willis, R., Serenko, A., & Turel, O. (2007). Contractual obligations between mobile service providers and users. In D. Taniar (Ed.), "Encyclopedia of mobile computing and commerce" (Vol. I) (pp. 143-148). Hershey, PA: Information Science Reference. Copyright 2007, Idea Group Inc., www.igi-global.com. Posted by permission of the publisher. More information about the Encyclopedia of mobile computing and commerce can be found at: http://www.igi-global.com/book/encyclopedia-mobile-computing-commerce/366 and more details about the chapter at: http://www.igi-global.com/chapter/contractual-obligations-between-mobile-service/17067.en
dc.description.fulltexthttps://viuspace.viu.ca/bitstream/handle/10613/3175/Willis.IGI1.pdf?sequence=3en
dc.identifier.doi10.4018/978-1-59904-002-8.ch025en


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