COVID-19 and its impact on social service delivery in the mid-Island region

Abstract

This research has aimed to identify the ways in which social service delivery in the mid-Island region of Vancouver Island has shifted because of COVID-19 conditions. Prompted by initial informal comments regarding the effect of the pandemic, we initiated an 18-month research process that checked in with representatives of social service agencies at six-month intervals. The study offers a local perspective that may have insights and lessons relevant to social service organizations elsewhere.