Engaging language to build capacity for dialogue around diversity and inclusion A qualitative research project in partnership with Manning Elliott LLP, Chartered Professional Accountants and Tammy Towill, FCPA, FCMA

Abstract

The research question guiding this work was how Manning Elliott LLP, Chartered Professional Accountants (ME) might engage the nature of language and our definitions and values associated with certain words to build capacity for dialogue as it relates to diversity and inclusion in the workplace. The methodologic approach informing this research is participatory action research (PAR) with an appreciative inquiry perspective. The contributions of participants from across ME’s four geographic locations and throughout all levels of the organization offer insight on the need to gain greater clarity and engagement on the meaning of diversity and inclusion and the common vision of success that ME wishes to achieve through increasing the capacity for dialogue in this area. Though the nature of recommendations may be paradoxical in this work, this report outlines tangible actions that are offered as a guide for ME to engage the nature of language to build capacity for dialogue as related to diversity and inclusion in the workplace, intentionally building a culture of courage, learning, and adaptability as ME continues to move from a diverse workplace to an inclusive one that is responsive to all stakeholders. Keywords: diversity, inclusion, language, bias