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dc.contributor.authorMillward, Steve
dc.date.accessioned2021-08-27T16:08:09Z
dc.date.available2021-08-27T16:08:09Z
dc.date.issued2021-08-27
dc.identifier.urihttps://viurrspace.ca/handle/10613/24497
dc.identifier.urihttp://dx.doi.org/10.25316/IR-16319
dc.description.abstractFront-line maintenance supervisors play a key role at BC Transit, as this role directly interacts with and oversees front-line staff. These front-line leaders are responsible for overseeing most of the organization’s communications and change initiatives. This research investigates the front-line leadership role that organizations rely on as their main conduit for communication of organizational goals and change management initiatives to front-line staff. Front-line leadership roles are the roles in an organization that deal directly with the front-line staff daily. This research investigated the challenges a front-line leader can face while working in this role. This research study engaged BC Transit’s front-line maintenance supervisors and the front-line staff from two different sites within the greater Victoria, British Columbia area. The main research question asked was, “how can BC Transit assist in the development of front-line maintenance supervisors so that they develop the capabilities and skills to lead front-line staff effectively?” Based on this overarching research question, data was collected from a focus group and an online survey that revealed five themes: define and document roles and responsibilities, strengthen hiring processes, develop formal training, focus on team-building and resolve communication barriers. Recommendations offer strategies for the development of front-line leaders, including enhancing overall support for front-line leaders and relationships between front-line leaders and the front-line staff. Keywords: front-line leadership, communication, development, relationships, roles and responsibilities.
dc.subjectcommunication
dc.subjectdevelopment
dc.subjectfront-line leadership
dc.subjectroles and responsibilities
dc.titleDeveloping front-line maintenance leaders at BC Transit
dc.date.updated2021-08-27T16:08:11Z
dc.date.updated2021
dc.language.rfc3066en
dc.degree.nameM.A. in Leadership
dc.degree.levelMasters
dc.degree.disciplineSchool of Leadership Studies


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