Developing front-line maintenance leaders at BC Transit
MetadataShow full item record
Front-line maintenance supervisors play a key role at BC Transit, as this role directly interacts with and oversees front-line staff. These front-line leaders are responsible for overseeing most of the organization’s communications and change initiatives. This research investigates the front-line leadership role that organizations rely on as their main conduit for communication of organizational goals and change management initiatives to front-line staff. Front-line leadership roles are the roles in an organization that deal directly with the front-line staff daily. This research investigated the challenges a front-line leader can face while working in this role. This research study engaged BC Transit’s front-line maintenance supervisors and the front-line staff from two different sites within the greater Victoria, British Columbia area. The main research question asked was, “how can BC Transit assist in the development of front-line maintenance supervisors so that they develop the capabilities and skills to lead front-line staff effectively?” Based on this overarching research question, data was collected from a focus group and an online survey that revealed five themes: define and document roles and responsibilities, strengthen hiring processes, develop formal training, focus on team-building and resolve communication barriers. Recommendations offer strategies for the development of front-line leaders, including enhancing overall support for front-line leaders and relationships between front-line leaders and the front-line staff. Keywords: front-line leadership, communication, development, relationships, roles and responsibilities.
Showing items related by title, author, creator and subject.
Donovan, Jen (2019-04-20)This study examined how research-with-practice knowledge translation (KT) partnerships strengthen the practice of front-line youth workers (FLYWs) through examining the needs of knowledge users. Using an action research ...
Front-line perspectives : conceptualizations of trauma, adversity, resilience, and community and social support Catton, Leah (2019-09-07)This qualitative graduate-level study examines front-line community and social service professionals’ conceptualizations of resilience and the role of community and social support among survivors of trauma or adversity and ...