• Prospective
    Students
  • Current
    Students
  • Alumni
  • Research
  • News &
    Events
  • About Royal
    Roads
Main menu
  • Prospective Students
  • Current Students
  • Alumni
  • Research
  • News & Events
  • About Royal Roads
 
    • Admin Login
    View Item 
    •   VIURRSpace Home
    • RRU
    • Student Research Collection
    • Dissertations & Theses @ RRU
    • View Item
    •   VIURRSpace Home
    • RRU
    • Student Research Collection
    • Dissertations & Theses @ RRU
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Reputation management for regulatory agencies focused on government relations

    Thumbnail
    View/Open
    charest_lorena.pdf (465.4Kb)
    Date
    2021-07-26
    Author
    Charest, Lorena
    Metadata
    Show full item record
    Subject
    government agencies; government relations; public sector organizations; regulators; reputation management
    Abstract
    Reputation management is not straightforward and is an ongoing and active process. This paper considers the unique challenges to reputation management for regulatory agencies by considering five problems: politics, consistency, charisma, uniqueness, and excellence. This research advances the existing literature to consider how a regulatory agency can mitigate these problems in order to develop reputation management strategies with government decision-makers. Carpenter’s regulatory agency reputation management theory, the foundation of this research, emphasizes the fundamental importance of the legitimacy for regulators and categorizes regulatory reputation into four dimensions: performative, moral, technical, and legal procedural. Through a constructivist/interpretive paradigm viewpoint, data was gathered through six semi-structured interviews with current and former non-elected government Alberta Department of Energy civil servants. The Alberta Utilities Commission is referenced throughout the paper as an example that illustrates the unique challenges and how Carpenter’s theory can provide a strategic lens for regulators engaged in reputation management focused on government relations. The findings reveal that there is a fundamental importance that a regulator maintain legitimacy through a clear vision of its raison d’être. In addition, communication should be regular, proactive, transparent, and constructive to build relationships with people in all levels of government including elected officials that emphasizes how the agency is achieving policy outcomes. The results of this study contribute to the small body of literature that considers how regulatory agencies seek to establish a public image and communicate that image to influence government decision-makers without negatively affecting the independent and adjudicative function of quasi-judicial regulators.
    URI
    https://viurrspace.ca/handle/10613/24481
    http://dx.doi.org/10.25316/IR-16303
    Collections
    • Dissertations & Theses @ RRU
    • MA Leadership

    Related items

    Showing items related by title, author, creator and subject.

    • Thumbnail

      Co-operatives governance and management systems: an agency theory approach 

      Bialoskorski Neto, Sigismundo; Barroso, Marcelo; Rezende, Amaury José (Electronic version published by Vancouver Island University, 2009)
      Co-operative organizations have a particular structure to distribute its property and decision rights that implicate on management problems and on transaction costs. Such structure creates equity rights and risk transfers ...
    • Icon

      How to manage a drunk relative 

      Hartney, Elizabeth (Verywell Mind, 2018-05-31)
      Situations vary among adult family members of people who drink too much. You might be a drinker yourself, or you may have decided not to follow in your relatives' footsteps, but dealing with an older relative who is often ...
    • Thumbnail

      Collaborative governance and watershed management in biosphere reserves in Brazil and Canada 

      Paes Ferreira, Maria Inês; Shaw, Pamela; Sakaki, Graham Kenneth; Alexander, Taylor; Donnini, Jade Golzio Barqueta; Rego, Virgínia Villas Boas Sá (IPABHi, 2018)
      Water management within vulnerable ecosystems managed by multiple jurisdictions can be very complex. This study compares regulatory environments and deconstructs the approaches used for watershed governance and environmental ...

    Browse

    All of VIURRSpaceCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    Admin LoginRegister
    back to top  
    Royal Roads University
    Our Location
    2005 Sooke Road
    Victoria, BC V9B 5Y2
    Canada
    •   Campus Map
    Get in Touch
    •   Phone: 250.391.2511
    •   Toll-free: 1.800.788.8028
    •   Email Us
    •   Directories
    @RoyalRoadsRRU FacebookRRU LinkedInRRU YouTubeRRU Pinterest
    • Contact Us
    • Send Feedback
    • Website Feedback
    • Privacy Policy
    • Academic Regulations
    • Copyright
    • Sitemap
    • ©2017 Royal Roads University
     
    DSpace Express is a service operated by 
    Atmire NV