Digital engagement guidebook

Abstract

The draft guidebook is a comprehensive summary of the steps to consider while successfully launching and using digital engagement. The research on this topic indicates that investing in digital engagement technology for municipal planning is becoming a priority for many public and private organizations. The declaration of COVID-19 as a global pandemic on March 11th, 2020, had a ripple effect across the globe as many economies came to a screeching halt, suspending all-in person meetings until the foreseeable future. The restrictions on in-person meetings inadvertently made the usage of digital engagement tools exceedingly crucial for local governments. It is essential to highlight that the major project from which the guidebook is informed was conducted from a research program based in Canada. Consequently, some examples and references of the guidebook’s framework will be grounded in the local context.