Developing leadership capacity at the bridge youth & family services
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This human-centred design approach to insider action research examined how The Bridge Youth & Family Services could develop and implement a performance appraisal (PA) system that enhances leadership development for its current leadership team. The study was approved by the Royal Roads University Research Ethics Board. My research engaged directors, managers, and frontline employees across the organization using peer-to-peer interviews and rapid prototyping to understand perceptions about performance appraisals. Participants worked collaboratively to design a new PA tool. I conducted a thematic analysis on the data collected, and the findings demonstrated thematic similarities and differences between the director, manager, and frontline groups. Similarities included the concepts of timing, a safe place for feedback, and the need for personalization. Differences noted included the rating system and a focus on serving participants well. Using the emergent themes, I created a proposed PA system for managers that will help enhance leadership capabilities.
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