Supporting a Clinical Knowledge and Content Management Team in a Health Authority
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This thesis used an action research process to formulate actionable strategies that Clinical Knowledge and Content Management (CKCM) leaders could use to support their nonclinical staff through change. This study explored the following main inquiry question: How can Clinical Knowledge and Content Management staff in Alberta Health Services be effectively supported as they work toward the implementation of new roles and responsibilities? A sequential mixed-methods approach was applied using semistructured interviews, a survey, and a group interview. The three main themes emerged from the data: workplace flexibility, decision-making inclusion, and meetings with management. The project recommendations focus on distinguishing what flexibility means to CKCM staff and creating more opportunity for it in the workplace, adopting a catchball process to incorporate CKCM staff in workplace decisions and creating a structured schedule for staff to meet with management. This study adhered to the Royal Roads University (2019) Research Ethics Policy.
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