Abstract
The purpose of this study is to inform urban planners on innovative methods for last-mile freight movement within dense urban environments. An online survey was distributed to employees of logistic service providers to capture insights from their lived-experiences while on the job, a case-study review of existing policies and a mapping analysis supplement the research. The findings from this project suggest that innovations for last-mile delivery are available and tend to be widely known, however widespread uptake of these innovations remain negligible within the field site. Cyclelogistics remains an option that could be used in many locales. This study provides guidance to municipalities in crafting last-mile urban freight solutions.