Building highly effective teams in an animal welfare organization
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Subjectnonprofit teams; organizational development; systems thinking; team effectiveness; team performance; trust
Optimizing team effectiveness is critical to enhancing organizational performance, maximizing available resources, and realizing mission-driven outcomes. For British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA), increasing teams effectiveness results in more vulnerable animals being saved. The inquiry explored how the BC SPCA can build highly effective teams. I conducted two structured dialogue sessions with permanent BC SPCA staff using an action research approach with an appreciative stance. The structured dialogue methods used included structured interview matrix and design thinking. This study adhered to all ethical requirements of the Royal Roads University. Based upon the participant data gathered and the literature reviewed, I recommend establishing highly effective teams through (a) gaining knowledge of systems thinking; (b) fostering trust; (c) building relationships, clarifying values, communicating, learning, supporting, and committing; and (d) utilizing structured dialogue methods for future inquiries.
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