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    Virtual volunteering in social service non-profit organizations : a case study

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    mcskimming_yvonne.pdf (3.812Mb)
    Date
    2016-04-07
    Author
    McSkimming, Yvonne
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    Subject
    Case Study; Social Presence Theory; Virtual Volunteerism
    Abstract
    This case study examined how managers of social service non-profit organizations in the Greater Vancouver area are responding to the emergence of virtual volunteering. The literature indicates virtual volunteering is a relatively new activity with limited research directed towards social service non-profit organizations. Participants involved in the study stated they knew very little about virtual volunteerism, and as a result, were not clear if the approach was one they could adopt or benefit from. Recommendations include further examination of virtual volunteerism and the creation of a common definition for the social service non-profit sector; identification of how the constructs of social presence theory (i.e., authenticity, realness, credibility) can be demonstrated in virtual interactions; the development of an assessment process to analyze the viability and relativity of virtual interactions; and the development of a process and practice designed to capture volunteer meaningfulness in virtual interactions to support quality improvement efforts and volunteer satisfaction.
    URI
    http://hdl.handle.net/10170/881
    Collections
    • Dissertations & Theses @ RRU
    • Doctor of Social Sciences

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