Stakeholder influence over organizational change : strategies to enhance intranet integration at CapitalCare

Abstract

Health professionals are required to work effectively and efficiently in increasingly technological and information-intensive environments. Research on information and communication technology tends to focus on design and implementation, with less data available on how stakeholders successfully integrate innovation into their daily clinical work. Semi-quantitative electronic survey and qualitative focus group interviews explored the key research question: How can CapitalCare staff influence strategies to enhance the adoption and integration of the CapitalCare intranet (StaffNet)? Stakeholder engagement, leading organizational change, and knowledge translation in healthcare were explored as part of the inquiry process. Stakeholder influence over the organizational change process was expected to result in increasingly effective adoption and integration of innovation into clinical practice. This study is in compliance with the Royal Roads University Research Ethics Policy.