Technology for capacity development : one union's perspective

Abstract

Unions exist to advocate for fair wages, equality, safe work environments, and professional practice supports on behalf of workers. This case study engaged union members in a collaborative participatory action research process that explored how one union’s capacity development could be supported by digital technology, and established an action plan to operationalize an increased use of technology within their specific environment. Using constructivism and complexity theory as frameworks to explore the participant interactions and research outcomes, this study also provided context and recommendations for further actions. Other unions may gain perspective and inspiration to use technology to improve service to their members, extend their political and public influence, and contribute to the general betterment of society through policy or procedural changes.