The Canadian Ski Patrol : probing the potential for change

Abstract

The Canadian Ski Patrol (CSP) Calgary Zone is one segment of a national volunteer-driven organisation of first-aid providers. In recent years, the number of active patrollers in the CSP Calgary Zone has declined while client expectations of service levels have not. Within the bounds of the Royal Roads University (2011) Research Ethics Policy, and through the use of an online survey and an open space technology session, this action research inquiry determined some of the ways in which the CSP Calgary Zone might enhance its organisational adaptability to ensure its future viability. Study results indicated a high latent potential for organisational adaptability within the CSP Calgary Zone. Overarching recommendations included (a) initiate service model discussions with clients and constituents; (b) examine organisational structures related to policies and processes; and (c) create a volunteer development path, including a performance feedback mechanism.