Developing high-performance regulatory teams

Abstract

The British Columbia Utilities Commission (the Commission) is a quasi-judicial regulatory agency responsible for oversight of British Columbia's energy utilities and the province's compulsory automobile insurance requirements. As a regulator and administrative tribunal in British Columbia, the Commission operates in accordance with legislation that governs the organization's conduct and activities with respect to achieving its mandate. This qualitative inquiry identified practices that can contribute to development of sustainable high performance in the context of the Commission's interdisciplinary teams. The research undertaken for this project employed an appreciative stance and assumed that the Commission's professionals achieve high-quality results and the absence of intervention would not negatively impact the quality of work the Commission produces. The project was focused toward the ideal future state in which highest-performance regulatory teams contribute to larger organizational strategy and goals. The project was of minimal risk and adhered to Royal Roads University's ethical guidelines.