Collaboration within the student success office : increasing efficiencies and partnerships

Abstract

In collaboration with internal stakeholders, this action research project answers how the Student Success Office at the University of Waterloo can strengthen internal partnerships in order to foster increased collaboration within the office. With participation from Student Success Office staff members, research methods included an online survey and interview matrix, adhering to the ethical standards of both Royal Roads University and the University of Waterloo. The data documented an understanding of the current state and possibilities for the future for the Student Success Office. Key findings and conclusions show a lack of office wide relationships, inconsistent knowledge sharing, perceived silos and a desire for increased internal collaboration. Recommendations include reviewing the mission of the office, focusing on office-wide initiatives and training, creating frameworks for knowledge sharing and considering different team and project staffing models for increased collaboration and overall efficiency.