Building on a culture of patient and family centred care in the mental health setting
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Williams, Kim D.
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SubjectCulture; Leadership; Mental Health; Patient and Family Centered Care; Patient and Family Centred Care; Person Centered Care
Providence Health Care (PHC) is a faith-based care provider that operates sixteen facilities in Vancouver, Canada. PHC is beginning the journey towards patient and family centred care at all of its sites and programs. This inquiry engaged patients, families, staff, physicians and leaders to explore how a culture of patient and family centred care could be nurtured within the Mental Health Program at PHC. Results identified five main themes and four recommendations to build on PHC's patient and family centred approach. Organizational implications and suggestions for future inquiry are proposed to further build on patient and family centred care initiatives with the goal of the PHC mental health program providing exemplary treatment and world-class leadership in patient and family centred care.
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