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dc.contributor.authorMeredith, William
dc.date.accessioned2014-03-27T03:14:04Z
dc.date.available2014-03-27T03:14:04Z
dc.date.issued2013-07-17
dc.identifier.citationMeredith, W. (2013). Web-scale search and virtual reference service: How Summon™ is impacting reference question complexity and reference service delivery. Internet Reference Services Quarterly, 18(1), 1-13. doi:10.1080/10875301.2013.803005en_US
dc.identifier.otherdoi:10.1080/10875301.2013.803005
dc.identifier.urihttp://hdl.handle.net/10170/693
dc.description.abstractWeb scale discovery tools like Summon™ are becoming the norm at academic libraries across North America. How much do these tools simplify discovery? What changes do they bring to the provision of reference service? At Royal Roads University, where most students complete graduate degrees through distance study, I applied the READ scale to reference questions received by email in the year before and the two years after we adopted Summon™. Comparing the questions over time, and analyzing reference statistics, I reflect on changes brought on by discovery layers and what they mean for the future.en_US
dc.description.abstractThis is an electronic version of an article published in ‘Internet Reference Services Quarterly’, Volume 18, Issue 1, pages 1-13. Internet Reference Services is available online at http://www.tandfonline.com/loi/wirs20#.UzNC-k1OWUk
dc.language.isoenen_US
dc.publisherInternet Reference Services Quarterlyen_US
dc.subjectdiscovery layersen_US
dc.subjectsummonen_US
dc.subjectreference servicesen_US
dc.subjectdigital referencesen_US
dc.subjectreference question complexityen_US
dc.titleWeb-scale search and virtual reference service : how Summon™ is impacting reference question complexity and reference service deliveryen_US
dc.typeArticleen_US


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