• Prospective
    Students
  • Current
    Students
  • Alumni
  • Research
  • News &
    Events
  • About Royal
    Roads
Main menu
  • Prospective Students
  • Current Students
  • Alumni
  • Research
  • News & Events
  • About Royal Roads
 
    • Admin Login
    View Item 
    •   VIURRSpace Home
    • RRU
    • Faculty Research Collection
    • Meredith, William
    • View Item
    •   VIURRSpace Home
    • RRU
    • Faculty Research Collection
    • Meredith, William
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Web-scale search and virtual reference service : how Summon™ is impacting reference question complexity and reference service delivery

    Thumbnail
    View/Open
    Web-scale search and virtual reference.pdf (394.2Kb)
    Date
    2013-07-17
    Author
    Meredith, William
    Metadata
    Show full item record
    Subject
    discovery layers; summon; reference services; digital references; reference question complexity
    Abstract
    Web scale discovery tools like Summon™ are becoming the norm at academic libraries across North America. How much do these tools simplify discovery? What changes do they bring to the provision of reference service? At Royal Roads University, where most students complete graduate degrees through distance study, I applied the READ scale to reference questions received by email in the year before and the two years after we adopted Summon™. Comparing the questions over time, and analyzing reference statistics, I reflect on changes brought on by discovery layers and what they mean for the future.
     
    This is an electronic version of an article published in ‘Internet Reference Services Quarterly’, Volume 18, Issue 1, pages 1-13. Internet Reference Services is available online at http://www.tandfonline.com/loi/wirs20#.UzNC-k1OWUk
     
    URI
    http://hdl.handle.net/10170/693
    https://doi.org/10.1080/10875301.2013.803005
    Collections
    • Meredith, William
    Profile on PlumX

    Related items

    Showing items related by title, author, creator and subject.

    • Thumbnail

      Questioning student questioning: helping primary students begin to take more responsibility within the inquiry cycle (independent, small group and whole class inquiry activities) 

      Elves, Darren Lynn (Vancouver Island University, 2013)
      This study used action research as a method to reflect on the impact of student questioning on inquiry learning, including student engagement and motivation. Conveyed through the lenses of the teacher, the parent, and most ...
    • Thumbnail

      Hagfish: Champions of CO2 tolerance question the origins of vertebrate gill function 

      Baker, Daniel W.; Sardella, Brian; Rummer, Jodie L.; Sackville, Michael; Brauner, Colin J. (Macmillan Publishers Ltd., 2015-06-09)
      The gill is widely accepted to have played a key role in the adaptive radiation of early vertebrates by supplanting the skin as the dominant site of gas exchange. However, in the most basal extant craniates, the hagfishes, ...
    • Thumbnail

      Challenges to the fraud triangle: Questions on its usefulness 

      Lokanan, Mark (Accounting Forum, 2015)
      Fraud is increasing with frequency and severity. In this paper, I explore the assertion of the fraud triangle as a useful practitioner framework employed to combat fraud. This paper is anchored through Fairclough's critical ...

    Browse

    All of VIURRSpaceCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    Admin LoginRegister
    back to top  
    Royal Roads University
    Our Location
    2005 Sooke Road
    Victoria, BC V9B 5Y2
    Canada
    •   Campus Map
    Get in Touch
    •   Phone: 250.391.2511
    •   Toll-free: 1.800.788.8028
    •   Email Us
    •   Directories
    @RoyalRoadsRRU FacebookRRU LinkedInRRU YouTubeRRU Pinterest
    • Contact Us
    • Send Feedback
    • Website Feedback
    • Privacy Policy
    • Academic Regulations
    • Copyright
    • Sitemap
    • ©2017 Royal Roads University
     
    DSpace Express is a service operated by 
    Atmire NV