Web-scale search and virtual reference service : how Summon™ is impacting reference question complexity and reference service delivery
MetadataShow full item record
Subjectdiscovery layers; summon; reference services; digital references; reference question complexity
Web scale discovery tools like Summon™ are becoming the norm at academic libraries across North America. How much do these tools simplify discovery? What changes do they bring to the provision of reference service? At Royal Roads University, where most students complete graduate degrees through distance study, I applied the READ scale to reference questions received by email in the year before and the two years after we adopted Summon™. Comparing the questions over time, and analyzing reference statistics, I reflect on changes brought on by discovery layers and what they mean for the future.This is an electronic version of an article published in ‘Internet Reference Services Quarterly’, Volume 18, Issue 1, pages 1-13. Internet Reference Services is available online at http://www.tandfonline.com/loi/wirs20#.UzNC-k1OWUk
Showing items related by title, author, creator and subject.
Questioning student questioning: helping primary students begin to take more responsibility within the inquiry cycle (independent, small group and whole class inquiry activities) Elves, Darren Lynn (Vancouver Island University, 2013)This study used action research as a method to reflect on the impact of student questioning on inquiry learning, including student engagement and motivation. Conveyed through the lenses of the teacher, the parent, and most ...
Intrinsic mechanical properties of the perfused armoured catfish heart with special reference to the effects of hypercapnic acidosis on maximum cardiac performance Hanson, Linda M.; Baker, Daniel W.; Kuchel, Louise J.; Farrell, Anthony P.; Val, Adalberto L.; Brauner, Colin J. (2009-05)The armoured catfish, Pterygoplichthys pardalis, is known to be extremely tolerant of environmental hypercarbia (elevated water CO2 tensions), which occurs in their natural environment. In addition, previous studies have ...
Using impact simulations to evaluate the power of Skeena Reference Condition Approach stream bioassessments Downie, Aaron J. (2011-06-24)Effective use of bioassessments requires an understanding of their performance. This study evaluated the performance of Skeena Reference Condition Approach (RCA) bioassessments by calculating Type I and Type II error ...