Personalized compassionate care : an appreciative inquiry exploring the positive core of Canadian health care
Abstract
This research explores how individuals make sense of their own lived experiences of health
through the sharing of their stories and how the collectively shared meaning can be used to
identify core values fundamental to sustaining a flourishing Canadian health care system. This
study considers health care to be a complex system with inherent unpredictability where ideas for
values-based sustainability must be given freedom to emerge. At the Kelowna Dialogue on
Health, 29 individuals with diverse health care experiences and perspectives participated in a
one-day Appreciative Inquiry (AI) conversation. During the seven-hour dialogue, the
affirmative topics of compassion, collaboration, and personal responsibility emerged and a full
AI 4-D cycle of discovery, dream, design, and destiny was performed. The delivery of these
affirmative topics into actionable ideas that will be communicated in the public sphere through
digital media will hopefully empower the participants, both health care providers and recipients,
to strive for personalized compassionate health care
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